Reference

Legal Terms That Protect Your Account and Deposits

When you open an account with us, your wallet, personal data and transaction history are covered by clear legal protections.

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sabasport Legal Terms That Protect Your Account and Deposits
REACH OUR TEAM

How to Contact Us About Legal or Account Matters

Team online

Live Chat

Open the chat bubble in the bottom-right corner of your lobby. Our team answers account, legal and dispute questions Monday–Sunday, 08:00–23:00 Jakarta time. Response times average under 5 minutes during peak hours.

Email Support

Send detailed inquiries to our legal inbox; include your account username and a clear description of your concern. We respond to legal matters within 48 hours. Use this channel for documentation requests or formal account disputes.

Account Settings

Navigate to Settings > Legal & Privacy inside your account lobby to view your current terms, data retention schedule and account status. You can also flag a concern directly from that page to open a support ticket.

HOW WE HANDLE IT

Data, Security and What Happens to Your Information

Data You Give Us

When you register, we collect your name, email, phone number and payment details. This information is encrypted and stored on secure servers. We use it only to verify your identity, process deposits and withdrawals via DANA, OVO, GoPay and QRIS, and contact you about your account.

Cookies and Tracking

We use cookies to keep you logged in and to understand which games you play most. This helps us fix bugs and improve the lobby. You can manage cookie preferences in your browser; disabling them may limit lobby features but won't affect your account access.

Account Security

Your password is hashed with industry-standard encryption. Two-factor authentication is available in Account Settings. We monitor for unusual login activity and notify you immediately if we detect access from a new device or location.

Data Retention

We keep your account data, deposits, withdrawals and gameplay records for as long as your account is open, plus 7 years after closure or per local regulatory requirement, whichever is longer. This protects you and us in case of disputes.

Updating Your Data

Go to Account Settings > Personal Info to update your email, phone or address. Changes take effect immediately. If your bank details change, update them before your next withdrawal to avoid delays.

Request or Delete

You can request a copy of all your data, ask us to correct errors, or inquire about account closure. Contact our support team; we respond within 10 business days with details on how to proceed or explain any limits that apply.

Legal and Account Terms — Your Questions Answered

You can request closure anytime through Account Settings > Close Account. We'll verify there are no pending withdrawals, then archive your data according to our retention policy. You won't lose access to your transaction history; it's available upon request for 7 years after closure.

Yes. Deposits via these methods are processed through your bank's secure channels. We hold the transferred funds in trust until you play or withdraw. Each transaction is logged and verifiable. If a deposit fails to reach your lobby balance, our team traces it through your bank's records within 24 hours.

Contact our support team with your transaction ID and the date. We investigate within 48 hours by checking your account history and the payment rail records. If the withdrawal was processed correctly, we'll show you proof; if not, we'll initiate a reversal or resubmit to your bank immediately.

We share only what's necessary to process your deposits and withdrawals — bank details go to DANA, OVO, GoPay or QRIS providers and your bank. We never sell personal data. Law enforcement requests are only fulfilled where legal process requires it.

Access depends on local law where you are and your account jurisdiction. Your account may be suspended or limited if you log in from a region where we don't operate. Contact support if you travel; we'll advise on any temporary access restrictions.

We retain all deposits, withdrawals, gameplay records and account activity for the life of your account plus 7 years after closure, unless local law requires longer. This protects both you and us for disputes, audits and compliance. You can download your history anytime from Account > Statements.

Change your password immediately, then contact our support team via live chat or email. We'll review recent login activity and freeze the account if we find suspicious access. Enable two-factor authentication from Account Settings to prevent future unauthorized logins.

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